Authenticator Code

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Matthew O'Brien

• January 19, 2024 20:12

I have shared a folder with another Box.com account holder, but the person is having issue accessing the folder due to the request for an Authenticator Code. Upon login the individual is able to successfully enter email and password, then it asks for the Authenticator code.  When the user enters the code, they get an "invalid code" error.  There are a couple of options in the box, one of which is to log out and start over.  So, it appears it is accepting the email and password, just not the code. The user has tried in Edge and Chrome.  The user has used Box.com before, so I'm not sure what the issue is.

 

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  Rona

  • January 22, 2024 19:43
  • Edited

  Hi Matthew, 

  Welcome to Box Community and glad to assist!

  Since this is a log in issue, we encourage the affected user to create a ticket to allow a member of our team to help her/him address the issue. 

  We'd love to further assist! 

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