Preview not loading on multiple docs, tried everything

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Andrea Green

• January 19, 2024 21:51

The following docs are not loading in Box no matter what I do:

https://inbackbonemedia.app.box.com/file/1395322486912

https://inbackbonemedia.app.box.com/file/1412714895623

 

Can you help?

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  Rona

  • January 22, 2024 20:35

  Hi Andrea,

  Welcome to Box Community and glad to assist! 

  Seems that you'll need assistance from Product Support regarding content preview. Let me create a new case and a member of our team will be in touch, please keep an eye out.

  Thanks for posting!

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  Ginger Parish

  • January 28, 2024 23:28

  I am having this same problem! Unacceptable! Please help.

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