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Filelink Thunderbird Add-On refuses the upload

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Marko Reichmann

Hello dear box.com support team,

Perhaps someone here can help me… but first, some information:
TB: 115.6.1 (64-Bit)
OS: Windows 10
Account Type: POP
Mailbox Provider (split): SMTP marec.de (own domain) / POP (Incoming server:) gmail.com
Storage Service (the one that is / isn’t working ;)): box (box.com)
AV: Windows Defender Firewall: Windows Defender (and Fritzbox)

On the subject: For many years, I have been using the Box (box.com) add-on with Filelink (from a certain attachment size). It has always worked great. However, for some time now, the upload always fails, I can no longer use Box (box.com) in conjunction with Thunderbird. There is no further error message, except that the “upload failed”.

I have already “uninstalled” and re-set up the service several times -> no improvement. If I try it e.g. 5 times with Box (box.com), it may work on the 5th try or already on the third try or only on the 7th try and sometimes not even then.

Since I have a lot and enough storage at Box, I am informed about the download time and frequency. Box (box.com) is simply the better solution. Although I also use Dropbox, out of necessity, I would like to use Box (box.com) again. Can anyone help me with this?

Thank you in advance for your help!

With best wishes, Marko

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  • Rona

    Hi Marko,

    Welcome to Box Community and glad to assist! 

    You may take it to our developer team for better assistance. Please feel free to use  this forum. 

    Thanks for posting! 

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  • Marko Reichmann

    Dear Rona,

    thanks for your hint!

    I will (try to) post this at https://forum.box.com/.

    So far I didn't succeed as I have to create a new account and I was not able to receive the verification e-mail.

    Have a good day
    Marko

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