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No support - best tools to migrate off Box?

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Jim Millerick

Hello,

I'm taking over support for a company that used box.  I can't even contact support for a simple question about a box check in the admin portal not working.  My company pays $20K for box and they can't be bothered to answer a question about a glitch in their admin.    Box support is a web page of frequently asked questions - no chat, no email, no phone number.

I've never had to deal with box before - I want to make sure I transfer every single file we have on box to a cloudshare we manage.   Any suggestions since I can't ask support?

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  • Rona
    • Edited

    Hi Jim,

    Welcome to Box Community and glad to assist! 

    To address your migration query let me create a new case and a member of our team will be in touch, please keep an eye out.

    Meanwhile, going forward if you need to contact Product Support yourself, please use this support link. 

    Thanks for posting!

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