Unable to add user with existing box account

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Dawn Patten

• January 22, 2024 20:29

I'm attempting to add a user to our account but keep getting error message that state she already has an account. She does not have an account. 

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  Rona

  • January 23, 2024 21:22

  Hi Dawn,

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

  Thanks for posting! 

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  Kim Porter

  • March 05, 2024 23:54

  what is the resolution

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