External collaborator can not reset their MFA

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Zohar Gillai

• January 22, 2024 21:42

One of my external collaborators is getting this msg and can not get into our shared folder. I don't see an option on the admin console to address this.

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  Rona

  • January 23, 2024 22:27
  • Edited

  Hi Zohar, 

  Welcome to Box Community and glad to assist! 

  We encouage the affected user to contact our Community forum or create a ticket in order for Product Support to address the user's MFA issue. 

  We'd love to further assist! 

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