Change phone number and can't 2FA

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Gen Nagano

• January 23, 2024 13:00

My account has 2FA enabled but I changed my phone number this. Can't seem to find any better way to contact support, although I know they'd need account specific info.

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  Rona

  • January 24, 2024 15:26

  Hi Gen,

  Welcome to Box Community and glad to assist!

  I have created a ticket to address your 2FA issue and a member from Product Support Team will get in touch and please keep an eye out. 

  Thanks for posting! 

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