Trouble adding users

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Hanna Sheridan

• January 24, 2024 13:50

I'm having trouble adding users. The platform sates "Email already used in a Box account but not associated with an enterprise." How can I add these users?

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  Rona

  • January 24, 2024 21:54

  Hi Hanna,

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting! 

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  Patricia Eury

  • March 12, 2024 21:06

  I have the same question. Can you please have product support reach out to me as well?

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