Storage is wrong

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Tsvetelina Miteva

• January 25, 2024 10:58

Hello, I'm was out of my storage so I start to delete files. Now I deleted all of my files and still have 83.5 GB used. I check the trash and try to delete all the files inside but see mesege:

We could not perform this action because the designated folder is locked by another operation.

???

Please fix this so I can use my storage that I pay for it.

 

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  Tsvetelina Miteva

  • January 25, 2024 10:58

  I couldn't find email to text you

   

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  Rona

  • January 25, 2024 21:22

  Hi Tsvetelina,

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

  Thanks for posting!

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  Tsvetelina Miteva

  • January 26, 2024 09:01

  Hi, yesterday I keep searching chat or other conection and find chat. Very nice person helps me and everything is good now. 

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