Box Status

Error Message "Selected User does not exist in tenant CBRE, Inc

Completed
Follow
New post
Sheila Roux

When I share a Box link with a client, they are getting this error message.  I think it's because they are clicking "Part of CBRE" when they click the link, but when they click on NOT a part of CBRE they get prompted to sign up and pay for a Box account.  Is that normal?  Can't we share free Box access?  Please advise!

0

Comments

2 comments

Date Votes
  • Rona

    Hi Sheila, 

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

    0
    Comment actions Permalink
  • Kim

    Request Id: b45d5873-27d7-49f3-a280-dea7a0c31500
    Correlation Id: 0ce86abd-c1fc-44c8-9c0c-7b2f67484e06
    Timestamp: 2024-02-14T14:29:08Z
    Message: AADSTS90072: User account '******@gmail.com' from identity provider 'live.com' does not exist in tenant 'U.S. Small Business Administration' and cannot access the application 'box.net'(Box) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account

    0
    Comment actions Permalink

Please sign in to leave a comment.