Used Space showing incorrect. Low storage space available

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Sujith

• January 27, 2024 11:07

Hi,

My account storage space is incorrect. I have this issue regularly and the support people run the script to correct the problem. Could the script be rerun for my account?

As you mentioned earlier, you are running the script manually, you should have provided an option or a tool for us to run the same script to avoid the issue in future. 

Please look into this matter with utmost urgency.

Thanks in advance

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  Ann

  • January 29, 2024 19:26

  Hi Sujith,

  Welcome to the Box Community!

  I have run a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue and is a long term project for our engineering team to tackle.

  Thank you for posting!

  Best,
  Ann

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