Google SSO and strong password requirement

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Shun Kurihara

• January 29, 2024 06:35

cannot access shared folder due to strong password with Google SSO. 

tried to setup the password for the Box, but it gives me the error. can you please help on this?

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  Ann

  • January 29, 2024 21:01

  Hi Shun,

  Welcome to Box Community!

  Are you trying to reset the password in your account settings and got an error? If so, it would be best to reset the password here https://account.box.com/login/reset?redirect_url=%2F 

  I trust that the above steps will do the trick. Otherwise, let me know if the problem continues to exist. 

  Thank you for posting!

  Best,
  Ann

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