Lost access to folders as our mail IDs got changed

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Kalyan Krishna

• January 30, 2024 07:30

Hi Team,

We have lost access to the shared folders in box portal as recently mail IDs in our org got updated. Please need your help in getting access to them.

Regards,

Kalyan Krishna

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  Ann

  • January 30, 2024 19:27

  Hi Kalyan,

  Welcome to the Box Community!

  This might require some account specific information, so I've submitted a case to Box Premier Services on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

  Thanks for posting!

  Best,
  Ann

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  Kalyan Krishna

  • January 31, 2024 06:24

  Thanks Ann

   

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