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Confirmation email not received

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David López Meza

Hello, I have a few members on my organization that are unable to enter to our folders, We have tried to create their profile separately, to send just the link of the folder and to send the invitation to their emails and it just does not work. They still waiting the confirmation email to arrive, we checked tabs Junk, Spam and others but nothings pops up regarding confirmation. Can we please get help on this?

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  • Ann

    Hi David,

    Welcome to the Box Community!

    This would be something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

    Best,
    Ann

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