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I couldn't upgrade to buisiness plus plan

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浅井　龍太

I am using a Box free plan account and would like to upgrade to a Business Plus plan.
However, I am getting an error on the screen where I enter my credit card information and cannot proceed. I use a Sumitomo Mitsui Card (Japanese company) Purchasing Card. There is no problem with the status of my card.
Can support help me with the upgrade process?

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  • Rona
    • Edited

    Hi there, 

    Welcome to Box Community and glad to assist! 

    Please contact the Box Sales team by emailing sales@box.com or calling 1-877-729-4269 <ext. 1> (Toll Free USA) or 1-650-641-2332 <ext. 2> (International). 

    Also, if you need any further assistance in upgrading your account or have any questions, please feel free to open a support case with our Billing Team.

    Thanks for posting! 

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