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MFA Reset needed

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Ryan Rego

I am the IT manager for my company. A employee lost her device and not longer has access to her MFA App. I need to reset it so she can set up the authenticator on her new phone. I do not see a option for this in the admin console. How do I do this? 

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  • Rona

    Hi Ryan, 

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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