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Strong Password Rrequired to Access Shared Folder

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Jake Smith

A colleague has shared a folder with me, that requires a strong password to be set. I can't seem to set a password, as it asks for the old password, which I didn't set and I used Sign In with Google.

 

It also won't let me set an 'Authentication' password under my account settings.

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3 comments

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  • Sophie Smith

    I am having this same exact problem! Would love a solution. 

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  • Rona

    Hi Jake,

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

    Thanks for posting!

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  • Jake Smith

    Hi Rona,
    Yeah I had originally sent an email about this issue and that my account had been deactivated. I then decided to phone billing support to get the account reactivated but forgot to mention the password issue. Which I’m assuming billing support wouldn’t have been able to help me with, so I then posted a comment on the support ticket that had been marked as resolved.

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