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Collaborators unable to accept invitations

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Box User

I've invited two collaborators to a folder. At least one has been unable to join the folder.

Apparently a message on a shared link said: This shared file or folder link has been removed or is unavailable to you.

This isn't true. This collaborator has been sent an email invite as well as a link, yet he cannot seem to join the folder.

The only options I have on "manage collaborators" are "Resend Invitation" or "Remove". Collaborators are "pending" even after having tried to accept the invite.

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  • Rona

    Hi there, 

    Welcome to Box Community and happy to assist! 

    This error typically is caused by one of 3 things:
    1. Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
    2. The person who created the shared link has since removed it.
    3. You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.
    Here's what you can do:
    1. Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
    2. If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permisions or to send you the correct link to the file.
    3. If that doesn't resolve the issue, contact your organization's IT admin for help locating the file and fixing the permissions.

    Hope it helps! 

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  • Box User

    Hi Rona,

    Unfortunately that doesn't help, because I've checked the permissions, as I had anticipated this. I didn't change any initially, so they were the default permissions that Box creates (which are optimised for smooth operation). The users were invited as Editors, however even with this, they are unable to view the file as per the previous message.

    I'm the one who did the inviting, so I can assure you that cases 1, 2, and 3 are not the case. I definitely haven't moved the file since I invited my collaborators, and I did get them to double check the emails registered to their accounts.

    Can someone look into it please?

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