I can't see my files after upgrading my plan.

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長　憲洋

• February 04, 2024 09:29

After upgrading my plan from Personal Pro to Business Plus, I can browse folders, but not files. I'm having a hard time because it's all very important data.

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  Rona

  • February 05, 2024 21:33

  Hi there,

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you have additional questions. 

  We'd love to further assist! 

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  BHattermann Architecture

  • July 19, 2024 00:37

  When I upgraded my plan, the previous folders and file are not shown when I logged into my account.

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  Salvatore Esposito

  • September 23, 2024 20:39

  I have the same problem. Last Friday I upgraded my account from basic to personal pro but now I can see only my folder but not my files! It's a very very big problem for me!

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