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22 comments

Date Votes
  • Rona

    Hi there,

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting!

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  • POET TAYLOR

    HELLO I'M GETTING THE STORAGE ERROR AGAIN BUT ONCE AGAIN ITS NOT. I HAVE TO DELETE THE ONE DOWNLOAD TO LOAD ANYTHING

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  • Elliot JustoV

    I have the same problem, my storage says full but I only have couple of files in there...

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  • Scott Simpson

    i have the same problem, please help

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  • Keith Rieger

    I have the same issue... it says my Storage is Full (50.0 GB of 50.0 GB used)... however, I do not have any files in my account?

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  • Adam Ross
    • Edited

    I have the same issue can someone please help resolve

    Account ID
    21070819709
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  • Mary Williamson

    Same here.  Please run script to free up the space.

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  • Anton Barba

    I have the same problem. It says the problem is answered, but I dont see the answer.

     

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  • Andreas Sulewski

    Same here.  Please run script to free up the space.

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  • Jeff

    Storage says it's full but I've deleted tons of files with no change. Please fix. Thanks!

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  • ソウルソノリティ　システム係

    I have the same problem. Please run script to free up the space.

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  • Don Quixote

    My account also tells me that I am out of storage although only half of my storage is actually used.

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  • will.piano

    Same problem. I cleaned 95% of my storage, but it says that it is full...

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  • Glin Baca

    Same here. Please help.

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  • Keith Holloway

    I have the same problem as well. Please help. Thanks.

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  • Ariane Mawaffo

    Same problem here, no document but storage full...

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  • Don Quixote

    This thread is dead. You have to start a new thread to get help.

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  • Box User

    I have the same problem. Please run the script to free space of my entire account. Thank you

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  • Perry Cabot

    I have the same problem.  I've got Enterprise Account 285599266. I seem to have hit my storage limit, but the account clearly has "Unlimited Storage."

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  • TAYLOR KLEIN

    Same issue.  Won't allow me to upload documents but my account settings show I have over 90% of storage capacity remaining.

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  • Taylor Curtis

    Need assistance ASAP with this issue. I have a legal requirement to get documents uploaded by the EOD and can't do that. 

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  • Perry Cabot

    This is so ridiculous that Box won't comment on this issue.  I like Box, but their customer service sucks.  I'm not sure if you're having the same problem as me, but I found that - yes, indeed - I have unlimited storage .... BUT (and here's the catch) ... you can't upload files of unlimited size.  I think for some reason Box restricts the upload size to something like 25GB (I'm not sure), so I had to do a lot of individual uploads, rather than a single upload.  Sounds like you're in a bind.  I hope that helps.

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