Missing File

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Matthew I Rodriguez

• February 06, 2024 02:48

Hello, I am missing a file called “Wedding Videos”. The folder is still up but it will not let me click on it. We spoke the owner of the videos and they said to contact Box.

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  Rona

  • February 06, 2024 19:42
  • Edited

  Hi Matthew, 

  Welcome to Box Community and glad to assist! 

  It shows that you currently own the "Wedding Videos" folder. Are you having trouble accessing contents in this folder? If so, tt would be a lot helpful if you could add more details regarding your issue in this folder. 

  We'd love to further assist! 

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  Matthew I Rodriguez

  • February 08, 2024 02:40

  We hired a company to film our wedding, they shared the link to those via Box. We clicked the link, which brought us to Box. Then I made an account and bought the subscription with Box, so we could have access to the videos, forever. We saved the videos to the “wedding videos” folder.

  Now, we are having trouble accessing the contents (videos) inside the folder, it says that’s it’s been removed. Can you please help us find/access our wedding videos?

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