Reset Password
Answered
Hi I have a work email and BOX is saying I need a stronger password to access shared files. The issue is that Box says my old PW is incorrect but i don't remember if i have ever created one. Thanks
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Hi Xinyi,
Welcome to Box Community and glad to assist!
You can go ahead and reset your password. Please follow the steps below.
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Also, here's our pro tips in creating a strong password:
- A "strong" password is a password of increased complexity. By default, Box does not require any specific level of complexity beyond the minimum number of characters.
- A “strong” password must contain more characters than the minimum allowed. We recommend including numbers, special characters, and a mix of upper- and lowercase letters, but these are not required – they just help increase key space.
- The criteria for a strong password for external collaborators is not related to the enterprise's password requirement settings but follows Box guidelines for strong passwords: using at least 8 characters, with either a combination of numbers, upper- and lowercase letters, or special characters (i.e. $#@&!).
- If an external collaborator already uses SSO to access Box, we consider that a strong password and do not require updating the password.
Hope it helps!
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