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2 step verification

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Katrina Sayles

When I log into my account it asked me for a 2 step verification from authenticator.  Then when I go to authenticator the code does not work.  It does not send a code to my email then asks for a backup code that I don't know what that would be.  This is the first time this has happened.  Please help.

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  • Rona
    • Edited

    Hi Katrina, 

    Welcome to Box Community and glad to assist! 

    Seems that 2FA is not enabled in your Box account. And perhaps are you referring to your alternate Box account? If so, please open your own ticket by using your affected Box email that way Product Support would be able to help address your 2FA issue. 

    Thanks for posting! 

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  • Katrina Sayles

    I am not able to log into the box account that is affected.  I cannot get past the two step verification.  The email that is being used is ksayles@vmlawcorp.com

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  • Katrina Sayles

    Can someone please assist me.  I'm not sure why I'm getting this error.  It has never happened.  The email that is affected is ksaylesvmlawcorp.com

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