Deleted a collaborator by removing email and lost files

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Shilpa

• February 13, 2024 20:26

Hello, I am writing from Kindbody's Enterprise account and I deleted a former employee who was previously an administrator by deleting her as a collaborator and now have lost files.  Her name is Gabriella Besada and my name is Shilpa Patel. Can you please assist me in restoring those files that she maintained or restoring her account? Thank you.

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  Rona

  • February 15, 2024 20:53
  • Edited

  Hi Shilpa, 

  Welcome to Box Community and glad to assist! 

  You mentioned that the files disappeared right after removing Gabriella as your collaborator. Looks like she's the file owner and please reach to her in order to access these files. 

  For any additional questions or clarifications, please create a case to work with Product Support. 

  Thanks for posting!

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