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Collaborator email disappears as soon as invite is shared

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Katherine Pinney

I've tried a few times to share a folder with a specific person, yet every time I click share the email isn't added to the collaborator list and completely disappears. I've shared the folder with numerous other people and their emails immediately appear in the list, and they receive an email. 

I can't find anything about this specific problem so help would be appreciated! 

 

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  • Rona

    Hi Katherine,

    Welcome to Box Community and glad to assist! 

    You will have to contact your internal helpdesk team in order to get in touch with Premier Services.

    We'd love to further assist! 

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