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Missing content regarding Mac package file format

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Yuke Zheng

I have some DataGraph files that are saved as package files *.dgraph. It seems that Box did not support the Mac package file format. When I opened one package, I found that some *.plist files in the "Graphs" folder were missing. In another package they are not missing. I can directly open some files in DataGraph, but some cannot be opened.  I wonder if it's possible that you have an archive of what was in the folders like "Graphs" so that I can find the content back.

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  • Rona

    Hi Yuke,

    Welcome to Box Community and glad to assist! 

    You will have to contact your internal helpdesk team in order to get in touch with Premier Services.

    We'd love to further assist! 

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