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2 comments

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  • Rona

    Hi Anders, 

    Welcome to Box Community and glad to assist! 

    Sorry to hear about your issue with your expired links. At this rate, you can use the password reset route to generate a new link and setup your password. 

    To reset the password for your Box account, follow this process:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Hope it helps!

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  • Anders N. Thingholm

    Hi.
    I have set a password. The policy blocked too long passwords generated by my manager, even though the did fulfill the requirements written. 
    But after that, there is a need to verify the email address before proceeding. And this process is impossible, as the email you send to my address is expired when it arrives a few seconds later.  (according to your systems).

    Hope this gives a better direction

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