Can't Change Primary Email Address

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Kristel Penn

• February 15, 2024 04:04

Hi there!

I signed up for a Box.com trial (using email A) and while trying to convert the account to a paid account, it somehow signed me up using email B. I'm not sure why. 

So I deactivated the account that used email A, hoping that I could change the primary email address being used for the paid account (that currently uses email B). 

It won't let me. It keeps saying that email A is connected to another account. 

I don't know what to do, but I need this fixed ASAP. 

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  Rona

  • February 16, 2024 20:22

  Hi Kristel,

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll keep in touch. 

  Thanks for posting! 

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