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Box Sync crashes after launch/ sign in

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Austin Taylor

I cannot run Box Sync and am almost ready to migrate to another cloud sync program if this doesn't fix soon. These were my steps

Fresh Windows 10 installation
Box Sync Installed successfully
Welcome to Box Sync launches
Option 1 - Click "Start Syncing"
  - Box crashes

Option 2 - Click "Customize Folder Settings"
Click "Change"
Select appropriate folder
  - Box crashes

I've reinstalled Box Sync 3 times now, having removed all the Box Sync files I can find and also after a full reboot each time.

I see no solution to this problem on this forum or anywhere else. What's going on?

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  • Rona

    Hi Austin, 

    Welcome to Box Community and happy to assist! 

    We strongly recommend switching to Box Drive. 

    We firmly suggest for this change in your environment as Box Drive is the current Box desktop experience, does not require manual syncing (though this is available through the mark for offline option), and the issue you're experiencing is likely to be resolved straight away after installation. By installing Box Drive from this link Box Sync will be automatically uninstalled, and any files that had not synced up to Box will be preserved in your old Box Sync folder.

    This article explains the difference between Sync and Drive: https://support.box.com/hc/en-us/articles/360043697354-Switching-from-Box-Sync-to-Box-Drive

    This article goes into a little more detail about Box Drive and its basic functionality: https://support.box.com/hc/en-us/articles/360043697494

    Let's first give Box Drive a try as a quick solution to the issue you're experiencing. 

    Hope it helps! 

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  • Austin Taylor

    Hi Rona

    No, that doesn't help because, with Box Drive, I'm forced to store all my files on my C: drive in the "users" folder. I store all my files on a separate data drive and am not about to move it as all my machines are set up this way because my C: drive does not contain data files..

    Unfortunately, if that is the only solution you can offer, this is the end of my 10-year relationship with Box. It looks like I'll have to move to OneDrive, which is not my preferred option, by a long way.

    Thanks
    Austin

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