Trial account is ending today (2/15) but my credit card got charged.

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Senthil Chinraj

• February 15, 2024 23:45

Hi, 

My box account (was in trial period until end of day today) got billed and my credit card got charged. I have cancelled it now and changed the account type to free plan. Can you please refund the amount as the account was deactivated before the trial period ended?

 

Thanks

Senthil

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• 

  Rona

  • February 19, 2024 21:39

  Hi Senthil, 

  Welcome to Box Community and glad to assist! 

  Kindly contact our Cancellation team (cancel@box.com) regarding this query. Rest assured that a member of our team will get in touch shortly. 

  Thanks for posting!

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