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Changing email adress in Entra creates secondary email adress in Box . How can we change that to update primary adress?

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IT ServicedeskBG

Hello,

when syncing users from Microsoft Entra, the correct email adress is used as primary email adress in box.

When the email adress is changed in Entra, the new email adresse becomes a secondary email adress in Box.

We would like to have the new email adress as the primary email adress.

How can we change that?

We didn't see anything in the Entra and Box Admin settings.

Any help is appreciated.

Thanks and kind regards

Dirk | IT-Servicedesk Banijay Germany

 

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  • Rona

    Hi Dirk, 

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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