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run a script for specific end-users’ accounts to fix the data inaccuracy issue

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Tara Guerin
  • Edited

Hi, I am unable to upload files to my Box account because it says I am out of storage. my colleague upgraded our accounts to the starter plan so unsure why this is still happening. Would be great if a script could be ran to try and solve.

 

Thanks,

Tara

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  • Rona
    • Edited

    Hi Tara, 

    Welcome to Box Community and glad to help! 

    It seems that you still have free space from your Box account. To verify that, log in to  box.com> Account Settings> Storage Used. 

    Additionally, your storage error could be due to your shared folders. You might want to check it with the folder owner. If that's not the case, please upload a screenshot of your error in this forum. 

    We'd love to further assist! 

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  • Tara Guerin

    Hi Rona,

    Thanks for your response. Here is a screen shot of my storage as well as the error message I am receiving when trying to upload. Please share more information on what I need to check with folder owners of shared folders?

     

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