How do I cancel my Box subscription and get a refund?
AnsweredHello,
I am really disappointed. I have sent multiple emails attempting to cancel the trial of box (that I signed up to on 1st February 2024) and I have had to spend precious time trying to find a contact email address/phone number to do this. In the meantime, I have been charged £518.40.
I have spent time searching for a customer service phone number and waiting to speak to a human, to no avail. How on earth can I get a refund and cancel my subscription? This is ridiculous and not acceptable!!
Can someone please help me?
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Hi Lindsey,
Welcome to Box Community and glad to assist!
In order to cancel your Box subscription please contact our Cancellation team through cancel@box.com. Rest assured that a member of our team will get in touch.
Thanks for posting!
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