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Adding a managed user error

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Ken Sullivan

I have tried many times to add a managed user but get : 1) User failed to be added. 2) Groups and folders selection, as well as user settings for existing Box users, will be available after the user(s) accept invite. Also a yellow circled exclamation point shows up near the submitted managed user email address, when clicked shows the message: Email already used in a Box account but not associated with an Enterprise. Please assist ASAP.

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  • Rona

    Hi Ken, 

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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