Account Storage Limit Reached

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Fighting Chance

• February 19, 2024 21:55

Hi,

When trying to upload zip files less than 1.5GBea into a folder, we're getting 'account storage limit reached'. Despite having a Business Plus account. I was under the impression we are meant to have unlimited storage, can a support team member please assist?

 

Thank you. 

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• 

  Rona

  • February 20, 2024 19:56
  • Edited

  Hi there, 

  Welcome to Box Community and glad to assist! 

  Seems that you have almost reached your storage limit. And yes, each users in your Box instance are eligible to get an unlimited storage however, Box Administrators can modify your storage allocation to a certain amount. 

  At this rate, you may contact your Box Administrator to increase your Box storage. 

  Thanks for posting! 

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  Fighting Chance

  • February 22, 2024 23:45

  Hi Team,

  Thank you for the reply. 

  Upon checking the settings under managed users storage is ticked as 'unlimited'.

   

  Still getting the error.

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