Adding an already existing user to an account

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David Greenwood

• February 20, 2024 18:48

We are trying to add a user to an account but I keep getting an error because they have an existing email account.

Thank you,

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  Rona

  • February 20, 2024 19:49

  Hi David, 

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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  David Kramer

  • February 23, 2024 18:40

  Since this is a common problem, why don't you post the solution?

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  Kim Porter

  • March 05, 2024 23:53

  anyone figure this out?

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  Wils Dirk

  • May 27, 2024 09:10

  still waiting for an conveniant answer

  tip : move to google workspace

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  Sara Bayley

  • September 26, 2024 15:49

  me too

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