Files disappeard

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mark goines

• February 22, 2024 17:54

I just updgraded to a business account with unlimited storage and 99% of my files and 100% of my folders are no longer visible. This is unacceptable and will have a significant impact on my business today. What can be done to restore it immediately?

 

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• 

  Rona

  • February 23, 2024 20:04
  • Edited

  Hi Mark, 

  Welcome to Box Community and glad to assist! 

  Sorry to hear about your trouble and please be informed that during your Box upgrade your Box files and folders will be inaccessible in a short while. As of this message, are your Box files and folders still inaccessible? 

  We'd love to further assist! 

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