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Password Issues

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Zoe Reed

I signed up via Google and when I try to change my password (I currently have no password) to access a file that requires a strong password, I repeatedly get an error message. This occurs on both Safari and Chrome.

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  • Rona

    Hi Zoe,

    Welcome to Box Community and glad to assist! 

    If you haven't tried this method yet. Please change your password by using these steps. 

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Hope it helps! 

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  • Zoe Reed

    This fixed my issues, thank you!

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