Adding existing user to enterprise

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Claire Keightley

• February 27, 2024 12:27

HI I want to be able to add users to our enterprise but because they are already users I am getting a notification.  how can I do this?

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  Rona

  • February 27, 2024 22:11

  Hi Claire,

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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  Nathan Lidia

  • August 05, 2024 15:05

  I have this same problem. I'm currently on a trial period and need to add a user so he can try it. He deleted his personal free account 3 days ago but it still will not let me add him to the enterprise account.

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