Unable to access our files from our Cloud Provider
Answered
We use a Citrix environment and log into apps.box.com from within this to access and upload files. We have worked with them and it appears that our IP address has been blocked/banned. We need to have this block/ban removed so that we can access our files.
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Hi Sue,
Welcome to Box Community and glad to help!
Is there an error message while trying to access box.com? If so, can you please attach a screenshot in this forum?
We'd love to further assist!
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