Unable to enable autosave (Word for Mac)

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Daniel DUFOUR

• February 28, 2024 16:42

I can't tun on autosave in Word for Mac. Why?
When I try, I'm asked to login to box. Once done, I get a message saying my admin didn't allow the autosave function.
I am the admin!
What should I do?

I have Box Drive 2.38.165 running on my Mac (Sonoma 14.2.1). 

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• 

  Rona

  • March 01, 2024 23:00

  Hi Daniel,

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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  Micki Pod

  • April 26, 2024 22:23
  • Edited

  Hello - I have signed-in to BOX today :)
  The only reason why I plan to migrate from Dropbox was Microsoft Office files Autosave available to individual BOX users. 
  Unfortunately I have received exactly the same message as Daniel above :(
  I am very disappointed
  
  Do I need to have a business account to unlock that feature?.
  If so - I suggest that the message should be changed to: "you need a business account to use the Autosave function"
  
  Kind regards,
  Micki

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  Daniel DUFOUR

  • April 27, 2024 10:59

  Hey Micki, I had many chat with box support until they tell me I had to reach out to box sales to have them activate the feature. So did I. A few months ago. Waited many weeks until a sales rep tells me he had to ask around him about it. Never heard from him since then. That was many weeks ago. ;(

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