password update

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Henry Bierlink

• February 28, 2024 17:30

can't access files as I get a message to update password.  Did so 10 times.   still unresponsive

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  Rona

  • February 29, 2024 22:26
  • Edited

  Hi Henry, 

  Welcome to Box Community and glad to help! 

  Please reset your password using these steps: 

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.

  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check your spam folder in your email client for this email.

  In addition to this, you may also follow these troubleshooting steps if you didn't receive an email after resetting your password. 

  Hope it helps!  

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