file ownership transferred

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Karen Walsh - Admin

• February 28, 2024 17:40

Hi - Last night 2/27, I deleted a user account that owned several TB of content. I transferred the ownership to my account but now the collaborators in those folders can't see the folders. I can see all the folders have been moved into a parent folder with the deleted user's email address. How do I move those subfolders into their original locations so that everyone who should be able to collaborate with them can?

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  Rona

  • February 28, 2024 21:29

  Hi Karen,

  Welcome to Box Community and glad to assist!

  I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

  Thanks for posting!

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