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Box Drive fails to update on a Windows desktop

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Valeska Schrader

I saw many issues similar to this on the forum but no "fixes."  The response to all of these posts was a ticket was created and someone will reach out.

I have a user who has the message to install the Box update every time she launches Box.  There is an area to send logs but there is no error code.  I have images but I am unsure where to insert them into this post.

How can we get this issue resolved?

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  • Rona

    Hi Valeska,

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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