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Upgraded all Folder's Missing

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Amber Purvis

Hi Box, 

My team recently upgraded to the enterprise option and we lost all of our folders.  I read that they will be back in 24 hours.  Can you please confirm that this is true?   We were never notified that this would happen prior to purchasing the upgrade.  If we had, we would have planned appropriately.  I hope this is something you can address in the future.

We provide our clients with a link to their annual folder within their Box account, will those links still work after the folders are back or do we need to send new links to all of our clients?

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  • Rona

    Hi Amber, 

    Welcome to Box Community and glad to assist!

    Please note that your Box contents will be temporarily inaccessible and it should not take more than 24 hours. 

    We're sorry for the inconvenience and let us know if you need further assistance. 

    Thanks for posting! 

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