Cannot create a password
AnsweredSimilar to other posts, I cannot create a password in my new account. I am using a gmail account. I have cleared out my cache and cookies and have tried multiple browsers. I get the same error message as the comment below. Can you please help.
My issue is the same as the person below:
I created a new account via google account, and now trying to set my new password but "There was a problem changing your password." error pops up every time.
I tried to change the browser (Chrome, Edge, Firefox), and OS(Win, iOS) but the same error appeared.
This issue is seems to be related to this:
https://support.box.com/hc/en-us/community/posts/18869814941971-Error-changing-password
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Hi Suyin,
Welcome to Box Community and glad to help!
If you haven't tried yet, please create a new password using these steps.
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Hope it helps!
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