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Box folders synching to laptop but all folders are empty

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Ross

Box Sync window says 971 files remaining. Calculating Time Remaining....

Then I get an error message Unable to sync 971 files.

Have tried closing box sync and logging in again, just to start the same process all over again.

What do I try next?

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  • Ross

    All folders in Box.com online are marked sync. I tried unsync, then sync again, but it made no difference.

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  • Rona

    Hi Ross,

    Welcome to Box Community and glad to help!

    We strongly recommend switching to Box Drive. 

    We firmly suggest for this change in your environment as Box Drive is the current Box desktop experience, does not require manual syncing (though this is available through the mark for offline option), and the issue you're experiencing is likely to be resolved straight away after installation. By installing Box Drive from this link Box Sync will be automatically uninstalled, and any files that had not synced up to Box will be preserved in your old Box Sync folder.

    This article explains the difference between Sync and Drive: https://support.box.com/hc/en-us/articles/360043697354-Switching-from-Box-Sync-to-Box-Drive

    This article goes into a little more detail about Box Drive and its basic functionality: https://support.box.com/hc/en-us/articles/360043697494

    Hope it helps! 

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  • Ross

    Thanks Rona

    Installed Box Drive and uninstalled Box Sync and it's working perfectly now.

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