I need $540 refunded immediately

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Erick Hans Schlender

• March 04, 2024 10:59

I just needed a 14 day trial and was selected what I thought was the $15/month option if I need to go past the 14 days. Then I got a $540 credit card charge on my statement for some type of team plan. I just needed to access a few drawings from a client who uses Box.com. Please tell me how to get this refunded! This is ridiculous. 

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  Rona

  • March 04, 2024 21:48

  Hi Erick, 

  Welcome to Box Community and glad to help! 

  Please reach out to our Cancellation team via cancel@box.com regarding your refund queries. 

  Thanks for posting! 

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