Box Drive - File/Folder Directory Locations Suddenly Changed

I noticed a series of perplexing behaviors occurring in Box today (Monday 3/4) that I'd like some assistance digging into.

1. Box suddenly began sending "Upload Exceeds Storage Quota" errors to myself and another user

2. When I checked my account storage cap, it said that I was at 178GB/100GB. We do use a large amount of data, but it seems strange that I am able to go over the data cap by almost 2x

3. Another user on my team is far below the data cap, but they are getting the same message as well

4. I noticed a large portion of our file/folder directory locations were suddenly changed as well, without any user input.

I was able to get my account-storage increased to 200GB, but I'd still like some assistance digging into why our file structure was suddenly changed, and why a separate user suddenly had the same data-cap error message despite having nearly 100GB of storage available.

Rona

March 04, 2024 21:53

Hi there,

Welcome to Box Community and glad to assist!

I have created a ticket and a member from Product Support will get in touch, please keep an eye out.

Thanks for posting!

WalterSobchack43

June 13, 2024 21:03

Hello,

Could you please share what support mentioned about the changing file/folder locations? Any possible solutions?

Thank you,

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