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Cannot add existing box users to enterprise

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Kylee Wilson

Unable to add two users to enterprise. Getting "Email already used in a Box account but not associated with an enterprise" message. Unable to send invite to join enterprise.

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5 comments

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  • Rona

    Hi Kylee,

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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  • Daniel Sanchez Silva

    Hello, 

    I'm having the same issue. How can we resolve this?

    Regards,
    Daniel 

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  • Kylee Wilson

    I was able to get our existing box.com users added to the enterprise by turning off the New Look option. While it was on, I was unable to send the invite to them. Once it was turned off, the invite option became available to me when adding them.

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  • Valerie Perez

    Thanks Kylee, how do I turn off the 'New Look' option?

     

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  • Daniel Sanchez Silva

    Valerie Perez if you go into the admin console > Users & Groups > on the upper right corner of the page, above the "Add Users" button there should be a button that says "Leave New Design". Once that is toggled off, you should be able to send the invite. 

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